Some of the more common questions we get asked are answered below. Alternatively, you can contact us directly with additional queries.

 

Accommodation & Meals

  • We offer the following range of accommodation options:

    Dormitory: Our standard level of accommodation, single gender room of between 4-8 beds with shared bathroom facilities.

    Upgrade Options:

    Hostel Single/Double/Twin: Basic private room with shared bathroom facilities.

    Motel Single/Double/Twin: Private room with adjoining ensuite bathroom.

    Please note that if solo travellers wish to upgrade to a private room, they will need to upgrade to a hostel or motel single room as we do not pair solo travellers in our twin or double room options.

     

  • Yes, Wifi is available at all our accommodation options.

  • Only some breakfasts and produce sampling as per tour itinerary. All our tours are self-catering in nature and will have plenty of food stops where you can purchase from restaurants, cafes, take-aways or even supermarkets should you wish to use the hostels kitchen facilities.

    Our guides will always be available to give you recommendations to help you sample the great food Tasmania has to offer.

     

  • Yes, please advise at the time of booking if you have any dietary requirements that we should know about.

    We can cater to the following restrictions: Vegetarian, Vegan, Dairy-free, no seafood, no pork, no gluten and nut (& other) allergies.

Before the Tour

  • HOBART AIRPORT INFORMATION

    LOCATION – Hobart Airport is located 17 kilometres (roughly a 15-20 minute drive) from the city centre of Hobart. You can get to and from the airport via shuttle bus or taxis.

    SHUTTLE BUS – The Airporter shuttle bus can take you into Hobart’s city centre and drop you at your accommodation. For trips out to the airport and during peak tourist periods we recommend booking in advance. You can also book this bus for drop off at the airport when you’re ready to leave. Every arrival at Hobart Airport is met by a shuttle bus that will take passengers into Hobart. Contact details and prices are available on their website: http://www.airporterhobart.com.au/

    TAXIS – Taxis are located directly out the front of the building and cost approximately $40 to $60 each way to/from Hobart’s city centre. If you need a mini-van or special taxi ask one of the kerbside assistants who will radio one through for you. If there are no taxis available, phone numbers for the major taxi companies are listed inside the terminal near the baggage carousels.

    CAR HIRE – You can hire a car from the airport to travel to and from Hobart: HobartAirportCarHire.com.au

    LAUNCESTON AIRPORT INFORMATION

    LOCATION – Launceston Airport is located 15 kilometres south of Launceston on the Evandale Main Road. You can get to and from the airport via shuttle bus or taxis.

    SHUTTLE BUS – The Airporter shuttle can take you into Launceston’s city centre and drop you at your accommodation. You can also book this bus for drop off at the airport when you’re ready to leave. Every arrival at the Airport is met by a shuttle bus. Contact details and prices are available on their website: www.launcestonairport.com.au/shuttle

    TAXIS – Taxis are located directly out the front of the building and cost approximately $30 to $35 each way to/from Launceston’s city centre. If you need a mini-van or special taxi ask one of the kerbside assistants who will radio one through for you. If there are no taxis available, phone numbers for the major taxi companies are listed inside the terminal near the baggage carousels.

     

  • No, You will need to arrive into your departure city at least the day before your tour is scheduled to depart, due to the early start to our day tours and multi-day tours you cannot arrive the same day your tour is set to depart.

    Exceptions: For our Mt Wellington Descent, Mt Field and Salmon Ponds & Devils, Richmond and Coal River Farm tours you may be able to arrive the morning of the tour. Please check individual departure times for these tours. Travellers arriving into Devonport via the Spirit of Tasmania may be able to join our Escape 2, Tassie Magic 3, Tassie Traveller 4 and Super 7 tours on their day of arrival, please contact our reception team directly to see if this option is available.

  • Yes, you can depart Tasmania the same day your tour finishes; however all flights leaving Tasmania should be booked for 8pm or later.

    We can arrange an airport drop off only for tours that visit Port Arthur on the final day of tour, these tours are our Tassie Magic 3 and Explorer 6 tours. If you wish to be dropped at the Airport on either of these please notify us at the time of booking or earliest possible convenience.

    For all other tours you will be dropped into the city centre. You can organise airport transfers via the Airporter shuttle service or our guide can arrange for you to be dropped at a taxi rank.

Fellow Travellers

  • The tours that we offer are designed to help you see as much of Tasmania as possible with like minded travelers. There is no maximum age provided as long as you have a good sense of adventure and a reasonable level of fitness, however we do have a minimum age of 8 years old to ensure all passengers get the most from the tour!

    An additional height restriction of 140cm is applicable to our Mt Wellington Descent trips.

  • We here at Under Down Under are proud to have like-minded travelers join our trips from all parts of the world; we recognise that the people you meet can be just as important as the places you visit; for this reason we are a great option for solo travelers and groups alike.

     

     

  • Our maximum group size if 24 passengers plus the tour guide. These small group sizes allow you plenty of time to get to know your fellow passengers and guide.

    Our tours are conducted in modern, comfortable air-conditioned buses. By having small groups it means we can spend as much time as possible outside the bus exploring the wonderful sights of Tasmania.

General Information

  • All full day & extended tours include pick up and drop off from your city hostel or hotel.

    The majority of our tour options will depart from Hobart however we do have select tours that can also depart Launceston (or Devonport). Tours departing Launceston (or Devonport) include our Super 7, Tassie Traveller 4, Tassie Magic 3 and Escape 2 tours.

    For our Mt Wellington Descent and some of our half day tours we will depart from our meeting point at 4 Elizabeth st (opposite the Hobart Visitor Information Centre – corner of Davey and Elizabeth st). Please see individual tour itineraries for more information.

  • You may bring a backpack or suitcase up to 20kg that will be stored securely in our trailer during the day and unloaded each evening. We recommend bring a smaller day pack to store your daily essentials such as drinks, jackets and sunscreen while on tour.

  • We visit some incredible places throughout Tasmania, and wherever possible get out of the bus to explore. Our multi-day tours are active in nature and some level of fitness will enable you to get the most from our tours. At many of our sites visited our guide will be able to give options for both medium and hard levels of walks.

    Our day tours generally include easier levels of walking with the exception of tours that visit Mt Wellington and Wineglass Bay which will include a medium difficulty walk.

     

     

     

  • Please see your individual tour itinerary for the correct “what to bring” list for your tour.

    In general, bring clothing that suits the season, including warm clothes (it can get cold in the mountains), comfortable walking shoes, toiletries, a towel, hat, sunscreen, waterproof jacket, swimsuit, water bottle and camera.

  • You can make bookings using the following methods.

    Online (Recommended) – You can see departure dates, live availability and purchase tours directly through our website by hitting the “Book Now” button on any of our individual Tour pages.

    Phone – You may call and speak to our reservations team by calling 1800 444 442 during our office hours of Monday to Friday 9am-6pm AEST.

    Email – you can email any tour requests or through to us here at info@underdownunder.com.au 

     

The Nitty Gritty

  • Cancellations by You

    We strongly advise you to take out travel insurance which includes cover for cancellation costs.

    If you cancel your booking before departure for single day and multi-day tours we may at our absolute discretion charge the following fees;

    • 30 days or more: 25% of fare;
    • 8 to 29 days: 50% of fare; or
    • 0 to 7 days or no show: 100% of fare.

    If you cancel your booking before departure for the Mt Wellington Descent tour, we may at our absolute discretion charge the following fees;

    • within 7 Days: 25% of fare;
    • within 48 -24 hours: 50% of fare; or
    • within 24 hours or no show: 100% of fare.

    If you require a change to your booking, fees of up to $100 per amendment may be charged.

    If you are not present at your tour’s department time, you join the tour after departure, or leave the tour prior to its completion for any reason, no refund will be made.

    Cancellations by Us

    If we cancel your tour, you can transfer the fare paid towards a tour on an alternate date or alternatively receive a full refund. Refunds will be provided where required by Australian Consumer Law. In circumstances where a cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

    Looking for our full Terms and Conditions?

  • We endeavor to keep our tours as affordable as possible and provide you with the best value! We have year-round, non-seasonal prices and choose not to apply peak period surcharges. For these reasons we are proud to supply the same great price to all travelers.

     

     

What's Included

  • We include what’s needed to have a great time in Tasmania while keeping our prices as low as possible. Each tour will have different inclusions and these are detailed in each tour itinerary. Please see our individual Tours 

    Our tours will include attraction fees and accommodation with most breakfasts and hostel/motel pick ups and drop offs as per itinerary. Most activities are included within our price; however we may have some optional tours available for you to join should you wish.

  • Almost all activities on our tours are included within the price; however on selected tours we also offer a couple of optional side tours that you can join at your own expense; these include:

    The Gordon River Cruise: This is an iconic cruise you can join on our Tassie Wild 3/3.5, Famous 5, Explorer 6 and Ultimate 8 tours. Normally $105.00 but by joining our tour the cost is only $80.00 (this will also include a buffet lunch!)

    The Bicheno Penguin Tour: This is a great way to view Tasmania’s Fairy Penguins up close in a natural setting. This tour takes place after sunset and has greatly assisted in the conservation of our feathered friends in Bicheno. $35.00 per person.

    Being optional extras joining these tours is completely up to you, should you wish to join either of these activities please inform you guide once your tour has commenced.