Questions? Meet answers.
Some of the more common questions we get asked are answered below. Alternatively, you can contact us directly with additional queries.
Due to the diverse mix of our guests we believe they prefer to do their own thing for most meals, this means you to try out Tasmania great food and drinks that are suited your taste and budget. Our tours normally include breakfast and some include meals that showcase Tasmanian produce or provide a great way to get to know your fellow travellers.
For the meals not included you will have the chance to dine out and enjoy the local foods and produce with recommendations from the guide, or visit the local supermarket to purchase items that can be prepared in the kitchen at each hostel, either individually or as a group.
We offer a range of accommodation options to suit your budget!
The accommodation included in the base tour price is for a dormitory room in a hostel. The places we use throughout Tasmania are small, quiet and comfortable and we place our guests in same sex dormitory rooms. If you prefer more privacy and or comfort, you can choose a private twin/double or single room at the hostel or a nearby hotel/motel for an additional cost.
For breakfast we supply cereals, toast, juice, tea & coffee. If there’s something you can’t do without, just bring it with you! Please advise your dietary requirements at the time of booking.
Some of our tours will include opportunities to taste and sample local produce; check the individual tour information for these details.
We do not supply lunches or dinners on any of our trips however our guides will recommend great places to eat along the way and stop at supermarkets to stock up on any supplies needed if you prefer to cook yourself.
HOBART AIRPORT INFORMATION
LOCATION – Hobart Airport is located 17 kilometres (roughly a 15-20 minute drive) from the city of Hobart. You can get to and from the airport via shuttle bus or taxis.
SHUTTLE BUS – The Airporter shuttle bus can take you into Hobart’s city centre and drop you at your accommodation. You can also book this bus for drop off at the airport when you’re ready to leave. Every arrival at Hobart Airport is met by a shuttle bus that will take passengers into Hobart. Contact details and prices are available on their website: http://www.airporterhobart.com.au/
TAXIS – Taxis are located directly out the front of the building and cost approximately $40 to $60 each way. If you need a mini-van or special taxi ask one of the kerbside assistants who will radio one through for you. If there are no taxis available, phone numbers for the major taxi companies are listed inside the terminal near the baggage carousels.
CAR HIRE – You can hire a car from the airport to travel to and from Hobart: HobartAirportCarHire.com.au
LAUNCESTON AIRPORT INFORMATION
LOCATION – Launceston Airport is located 15 kilometres south of Launceston on the Evandale Main Road. You can get to and from the airport via shuttle bus or taxis.
SHUTTLE BUS – The Airporter shuttle can take you into Launceston’s city centre and drop you at your accommodation. You can also book this bus for drop off at the airport when you’re ready to leave. Every arrival at the Airport is met by a shuttle bus. Contact details and prices are available on their website: www.launcestonairport.com.au/shuttle
TAXIS – Taxis are located directly out the front of the building and cost approximately $30 to $35 each way. If you need a mini-van or special taxi ask one of the kerbside assistants who will radio one through for you. If there are no taxis available, phone numbers for the major taxi companies are listed inside the terminal near the baggage carousels.
The tours that we offer are designed to help you see as much of Tasmania as possible with like minded travelers. There is no maximum age provided you have a good sense of adventure and a reasonable level of fitness, however we do have a minimum age of 8 years old to ensure all passengers get the most from the tour!
Our maximum group size if 24 passengers plus the tour guide. These small group sizes allow you plenty of time to get to know your fellow passengers and guide.
Our tours are conducted in modern, comfortable air-conditioned buses. By having small groups it means we can spend as much time as possible outside the bus exploring the wonderful sights of Tasmania.
You’ll be accompanied on each tour by people from all around the world. Whether you’re travelling alone or with a partner, our small groups contribute to your experience.
We visit some incredible places throughout Tasmania, and wherever possible get out of the bus to explore. While most of our trips are active in nature our guides aim to offer walks that cater for all types of fitness with easy, medium and hard walking options.
Bring clothing that suits the season, while including warm clothes (it can get cold in the mountains), comfortable walking shoes, toiletries, a towel, hat, sunscreen, waterproof jacket, swimsuit, water bottle and camera. Luggage is restricted to one normal pack, bag or case (20kg) plus a small day pack.
All full day & extended tours include pick up and drop off from your city hostel or hotel. Our tours leave from all major gateways to Tasmania so no matter whether you arrive by boat to Devonport, or by plane to Hobart or Launceston we have a tour to suit you.
Cancellations by You
We strongly advise you to take out travel insurance which includes cover for cancellation costs.
If you cancel your booking before departure for single day and multi-day tours we may at our absolute discretion charge the following fees;
- 30 days or more: 25% of fare;
- 8 to 29 days: 50% of fare; or
- 0 to 7 days or no show: 100% of fare.
If you cancel your booking before departure for the Mt Wellington Descent tour, we may at our absolute discretion charge the following fees;
- within 7 Days: 25% of fare;
- within 48 -24 hours: 50% of fare; or
- within 24 hours or no show: 100% of fare.
If you require a change to your booking, fees of up to $100 per amendment may be charged.
If you are not present at your tour’s department time, you join the tour after departure, or leave the tour prior to its completion for any reason, no refund will be made.
Cancellations by Us
If we cancel your tour, you can transfer the fare paid towards a tour on an alternate date or alternatively receive a full refund. Refunds will be provided where required by Australian Consumer Law. In circumstances where a cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Looking for our full Terms and Conditions?
We aim to keep our tours as affordable as possible, and provide you with the best value! because of this we offer one low cost for all passengers.
Bookings can be made by email, phone (1800 444 442) or through our online reservations system. To book online simply click tours and follow the prompts from our book now button.
When booking by phone or email you’ll need to let us know the following details;
- Pick up location (if you don’t know this yet it’s ok)
- Tour & departure date
- Passenger names and gender (for dormitory accommodation)
- Contact mobile phone number if you have one available
- Accommodation requirements – upgrades are available in private hostel rooms (twin/double/single) or hotel/motel rooms with private bathroom & toilet (twin/double/single).
- How you’d like to pay for the tour. Payments can be made by Visa, MasterCard, or bank deposit. Credit card payments prior to the day of departure have no card surcharge (payment by credit on the day of departure will attract a 1.5% credit card surcharge). Payment by cash can also be arranged on request.
Almost all activities on our tours are included within the price; however on selected tours we also offer a couple of optional side tours that you can join at your own expense; these include:
The Gordon River Cruise: This is an iconic cruise you can join on The Explorer 6, Famous 5, Tassie Wild or Discovery 6 tours. Normally $105.00 but by joining our tour the cost is only $80.00 (this will also include a buffet lunch!)
The Bicheno Penguin Tour: This is a great way to view Tasmania’s Fairy Penguins up close in a natural setting. This tour takes place after sunset and has greatly assisted in the conservation of our feathered friends in Bicheno. $30.00 per person.
Being optional extras joining these tours is completely up to you, and those passengers that don’t take part will also have a great time seeing some other local sights with our tour guide.
We included everything we believe is needed to have a great time in Tasmania while keeping our prices as low as possible. There are no extra charges or fees on any of our tours so the only expenses you’ll have throughout the tour will be extra meals not included, optional extras or souvenirs from the great places you’ll visit. Each individual tour will have different inclusions and to check see these just review our Tours to find out a bit more about them. To give you a general idea our tours will always include:
- Experienced friendly Guides
- All bedding
- Meals as indicated
- Hotel / hostel pick up and drop off (with the exception of Mt Wellington Descent)
- National Parks passes
- All Entry Fees