Under Down Under considers all information collected about our passengers to be of vital importance. We are committed to respecting your privacy, and ensuring that all personally details remain in a secure environment and are shared only when necessary. This information may include your name, address, contact details, special needs/disabilities/dietary requirements and gender. In order to provide our services we may disclose and process your information these purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, risk assessment/management, security, fraud and crime prevention/detection, social media, reviews, and marketing. This information may also be shared with our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details with the upmost privacy and ensure they not shared with any other third parties without your prior consent.

Marketing, Research and Other Interactions

Under Down Under may use your information for marketing purposes including:

  • To inform you about Under Down Under news, travel advice, products and services that we feel are relevant to you
  • To advise you of tour deals, special offers, discounts or competitions
  • To ask for your insights, feedback and comments to help us improve our customer experiences, products and services

For any communication that is not directly related to an upcoming tour on which you are booked, you will be given the opportunity to opt-out or unsubscribe from future communications should you wish.

Your Rights

You are entitled to a copy of the information we hold about you and to correct any inaccuracies. You have the right to ask in writing not to receive direct marketing material from us. Once properly notified by you, we will take steps to stop using your information in this way.

Security Statement

Your protection of your information is extremely important to us. We have taken all reasonable steps and have in place all appropriate security measures to protect your information.

Use of Your Image

Throughout our tours our guides will take photos/video which may include you. We may wish to use those photos/videos for promotional purposes. By joining the tour, you acknowledge and agree that we or our agents may take photos/videos of you and you consent to us using images of you taken during the tour for our advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.