Some of the more common questions we get asked are answered below. Alternatively, you can contact us directly with additional queries.

 

Accommodation & Meals

  • Yes, Wifi is available and bedding is included at all our accommodation options. You do not need to bring along any bedding.

  • We offer the following range of accommodation options:

    Dormitory: Our standard level of accommodation, single gender room of between 4-8 beds with shared bathroom facilities.

    Upgrade Options:

    Hostel Single/Double/Twin: Basic private room with shared bathroom facilities.

    Motel Single/Double/Twin: Private room with adjoining ensuite bathroom.

    Please note that if solo travellers wish to upgrade to a private room, they will need to upgrade to a hostel or motel single room as we do not pair solo travellers in our twin or double room options.

     

  • All our tours are self-catering in nature; there are plenty of food-stops where you can purchase from restaurants, cafes, take-aways or even supermarkets should you wish to use the hostel’s kitchen facilities.  Some tours include samplings of local foods as per the itinerary.

    Our guides can give you recommendations to help you try the great food Tasmania has to offer.

Before the Tour

  • HOBART AIRPORT INFORMATION

    LOCATION – Hobart Airport is located 17 kilometres (roughly a 15-20 minute drive) from the city centre of Hobart. You can get to and from the airport via shuttle bus or taxis.

    SKYBUS HOBART EXPRESS SHUTTLE SERVICE – Skybus operates a regular express bus service between Hobart Airport and select locations in Hobart’s city centre. The service costs $19.50 one way and $36 for the return and are available to be booked here. The service will run every half hour during peak periods; end every hour in non-peak periods – timetable available here. From the airport to Brooke st Pier it should take approximately 25-30 minutes.

    TAXIS – Taxis are located directly out the front of the building and cost approximately $40 to $60 each way to/from Hobart’s city centre. If you need a mini-van or special taxi ask one of the kerbside assistants who will radio one through for you. If there are no taxis available, phone numbers for the major taxi companies are listed inside the terminal near the baggage carousels.

    UBER – Uber is available in Hobart and rides can be organised through their app. Fares can be cheaper than taxis however wait times can vary largely and are dependent on available drivers in the local area. To get an Uber from Hobart Airport to your accommodation you will need to wait in a designated area; you can find out more information here: https://www.uber.com/en-AU/airports/hba/

    CAR HIRE – You can hire a car from the airport to travel to and from Hobart: HobartAirportCarHire.com.au

    LAUNCESTON AIRPORT INFORMATION

    LOCATION – Launceston Airport is located 15 kilometres south of Launceston on the Evandale Main Road. You can get to and from the airport via shuttle bus or taxis.

    SHUTTLE BUS – The Airporter shuttle can take you into Launceston’s city centre and drop you at your accommodation. You can also book this bus for drop off at the airport when you’re ready to leave.  Contact details and prices are available on their website: https://www.launcestonairport.com.au/parking-transport/transport/taxi-rideshare-and-shuttles

    TAXIS – Taxis are located directly out the front of the building and cost approximately $30 to $35 each way to/from Launceston’s city centre. If you need a mini-van or special taxi ask one of the kerbside assistants who will radio one through for you. If there are no taxis available, phone numbers for the major taxi companies are listed inside the terminal near the baggage carousels.

     

  • No, You will need to arrive into your departure city at least the day before your tour is scheduled to depart, due to the early start to our day tours and multi-day tours you cannot arrive the same day your tour is set to depart.

    Exceptions: For our Mt Wellington Descent tour you may be able to arrive the morning of the tour. Please check individual departure time for this tours. Travellers arriving into Devonport via the Spirit of Tasmania may be able to organise a bus to Launceston in order to join our Escape 2, Fab 4, Famous 5 (Launceston to Launceston) and Super 7 (Launceston to Launceston) tours on their day of arrival, please contact our reception team directly to see if this option is available.

  • Yes, you can depart Tasmania the same day your tour finishes; to be on the safe side we advise all flights leaving Tasmania should be booked for 8pm or later.

    We can arrange an airport drop off on the final day of tour the following tours: Super 7, Explorer 6,  Famous 5, Fab 4 and Escape 2. If you wish to be dropped at the Airport on either of these please ensure you have all possessions with you on tour as you will be dropped at the airport on the way back into Hobart.

    For all other tours you will be dropped into the city centre. You can organise airport transfers via the Skybus service (from Hobart) or Shuttle Service (from Launceston) or our guide can arrange for you to be dropped at a taxi rank.

COVID-19

  • Under Down Under is supportive of the use of masks to help stop the spread of COVID-19. Masks are advocated by the World Health Organisation as a physical barrier to help prevent community transmission.  Wearing a mask while travelling on aircraft or where physical distancing is not possible may help protect against potential spread. We will be guided by our local public health authorities as to whether masks should always be worn. Please bring your own masks on tour, and learn how to safely wear, wash, and dispose of masks prior to coming on tour.

  • If unwell, please contact us right away to look at options for rescheduling your trip. Any refund will be given in accordance to our Terms and Conditions (see “Cancellations by you”).

  • A travel credit for unused days of a tour will be provided to guests that are unable to continue their trip due to confirmed or suspected COVID-19.

  • We offer a variety of room options to suit your budget and needs. If you do not wish to share with anyone you may opt for the Hostel Single which is a basic private room with shared bathroom facilities, or a Motel Single which is a private room with adjoining en-suite bathroom. All guests that stay in the dormitory accommodation will need to practice social distancing with exemplary personal hygiene standards.

  • We have carefully reviewed all our policies and adopted recommended best practice cleaning and sanitation procedures from WorkSafe and in accordance to government guidelines, and we have implemented new staff training. In addition, we have instigated pre-tour ‘fit for travel’ health assessments, new procedures for dealing with potential health issues on tour, and contactless/no touch payments.

  • Please email us at info@underdownunder.com.au if you think your tour may be affected by the current ban on non-essential travellers entering Tasmania.

  • Any guest that has symptoms of COVID-19 while on tour will be assisted by our staff to get medical assistance. We will abide by the guidance of local health authorities. This may or may not require testing, self-isolating or quarantine for the individual and/or others on the tour. Please be aware that while we will assist any and all guests that require medical care or other support, any expenses incurred for treatment, testing or quarantine will need to be covered by the guest or guests affected.

  • Please bring a supply of hand sanitiser. We shall provide some on our tour vehicle and your accommodations will have some accessible; however, having your own supply will ensure that you have some protection during free time when you are exploring on your own.

  • Prior to travel, it is essential that you let our office know if you experience any symptoms of COVID-19, have been in isolation, or are known to have been in contact with someone that is suspected or has had COVID-19. Further, upon pick-up of all guests at the beginning of tour we shall ask each guest to complete a short health survey. At that time, if you have any symptoms of COVID-19, we will assist you to seek medical advice immediately. You will not be permitted to join the tour until cleared by a medical professional.

  • Travel insurance is strongly recommended for travel to cover a broad range of potential travel issues. Currently most policies are unlikely to cover for COVID-19 related illness or travel issues; however, each policy differs and it is important to check your individual policy inclusions and exclusions.

Fellow Travellers

  • The tours that we offer are designed to help you see as much of Tasmania as possible with like minded travelers. There is no maximum age provided as long as you have a good sense of adventure and a reasonable level of fitness, however we do have a minimum age of 8 years old to ensure all passengers get the most from the tour!

    Our Mt Wellington Descent Tours has a minimum age of 12 years old and riders are subject to our manufacturers safety requirements of a minimum of 150cm and a maximum weight of 120kg.

  • We here at Under Down Under are proud to have like-minded travelers join our trips from all parts of the world; we recognise that the people you meet can be just as important as the places you visit; for this reason we are a great option for solo travelers and groups alike.

     

     

  • Our maximum group size if 24 passengers plus the tour guide. These small group sizes allow you plenty of time to get to know your fellow passengers and guide.

    Our tours are conducted in modern, comfortable air-conditioned buses. By having small groups it means we can spend as much time as possible outside the bus exploring the wonderful sights of Tasmania.

    Our Mt Wellington descent operates with a maximum group size of 12 passengers.

General Information

  • All full day & extended tours include pick up and drop off from your city hostel or hotel.

    The majority of our tour options will depart from Hobart however we do have select tours that can also depart Launceston. Our Fab 4, and Escape 2 tours have options to depart from Hobart or Launceston. We now also have newly released Launceston to Launceston options for our two most popular tours – our Famous 5 and Super 7 tours!

    Our Mt Wellington Descent tour departs from our meeting point at 4 Elizabeth st (opposite the Hobart Visitor Information Centre – corner of Davey and Elizabeth st). Please see individual tour itineraries for more information.

  • You may bring a backpack or suitcase up to 20kg that will be stored securely in our trailer during the day and unloaded each evening. We recommend bring a smaller day pack to store your daily essentials such as drinks, jackets and sunscreen while on tour.

  • We visit some incredible places throughout Tasmania, and wherever possible get out of the bus to explore. Our multi-day tours are active in nature and a moderate level of fitness will enable you to get the most out of these tours. Wherever possible, our guides will always endevour to give a moderate walking option as well as a more difficult one.

    Our day tours generally include easier levels of walking.

    Our Mt Wellington Descent tour is designed for people of average fitness level. Participants should have good balance and be able to operate a bicycle safely including on public roads and maintain control to match their individual riding ability. As most of the cycling journey is downhill, there is a small amount of minimal pedalling effort required at times on some relatively level terrain.

     

     

     

  • Please see your individual tour itinerary for the correct “what to bring” list for your tour.

    In general, bring clothing that suits the season, including warm clothes (it can get cold in the mountains), comfortable walking shoes, toiletries, a towel, hat, sunscreen, waterproof jacket, swimsuit, 1 litre refillable water bottle and camera. To travel more sustainably, please bring a keep-cup (for coffees) and a reusable shopping bag. Due to COVID-19, please bring a supply of hand sanitiser and a face mask.

  • You can make bookings using the following methods.

    Online (Recommended) – You can see departure dates, live availability and purchase tours directly through our website by hitting the “Book Now” button on any of our individual Tour pages.

    Phone – You may call and speak to our reservations team by calling 1800 444 442 during our office hours of Monday to Friday 9am-5pm AEST.

    Email – you can email any tour requests or through to us here at info@underdownunder.com.au 

     

The Nitty Gritty

  • Travel is a gift to be enjoyed by everyone. We endeavour to make our small group tours as accessible as possible.  We invite persons with disabilities to enquire about our tours to discuss any requirements and expectations.

  • How can you explore Tasmania as a responsible traveller?

    As a tour company, we make every effort to practice responsible tourism.

    As a guest visiting Tassie and discovering our exquisite parks, wildlife and people, you have a role to play too. Please consider your impact as you travel. Here’s a few easy tips to make your experience a positive one for the environment and its people.

    1. Leave No Trace as you explore– our guides will share our minimal impact bushwalking tips when you explore #WildPlaces with us.
    2. Buy local – support local businesses and sample Tasmania’s finest foods, produce and goods.
    3. Bring a “keep-cup” (for coffees), refillable water-bottle and a reusable shopping bag, and you’ll save so much waste from entering landfill!
    4. Turn taps off when not in use, and please be especially mindful of places that rely on rain-water tanks – even in Tasmania water is a precious resource.
    5. Turn off lights, heating or aircon when you’re not in your room. Everyone’s efforts make a difference.
    6. Help us Keep Wildlife Wild – our guides will explain more about how to do this while on tour.
  • The hiking in Tasmania is world-class, and we’ve selected beautiful walking experiences for our guests that range in difficulty and duration. All walks are optional, and take from 20 minutes to up to 4 hours. Track conditions vary considerably, and may include: boardwalks, steps, rocks, mud, sand, gravel or paved paths. In general, there are easier and harder options to choose from at each location. Some walks are guided, while others are unguided (free-walking). Your guides will provide you with information on the hikes in advance. Most importantly, choose a walk suitable for your fitness level and physical capacity, the weather, and your experience, ensuring that you have the appropriate attire such as sturdy walking footwear, rain gear and warm clothing. Safety is our primary concern at all times.

  • We endeavor to keep our tours as affordable as possible and provide you with the best value! We have year-round, non-seasonal prices and choose not to apply peak period surcharges. For these reasons we are proud to supply the same great price to all travelers.

     

     

What's Included

  • We include what’s needed to have a great time in Tasmania while keeping our prices as low as possible. Each tour will have different inclusions and these are detailed in each tour itinerary. Please see our individual Tours 

    Our tours will include attraction fees, accommodation and centrally located hostel/motel pick ups and drop offs as per itinerary. Most activities are included within our price; however we may have some optional tours available for you to join should you wish.

  • Almost all activities on our tours are included within the price; however on selected tours we also offer a couple of optional side tours that you can join at your own expense; these include:

    The Gordon River Cruise: This iconic cruise is available on our Tassie Wild 3, Wild 3.5, Famous 5, Explorer 6 and Super 7 tours.

    The Bicheno Penguin Tour: This is a great way to view Tasmania’s Fairy Penguins up close in a natural setting. This tour takes place after sunset and has greatly assisted in the conservation of our feathered friends in Bicheno.

    Being optional extras joining these tours is completely up to you, should you wish to join either of these activities please inform your guide once your tour has commenced.